UnionBillsPay Support
Welcome to UnionBillsPay Support.
We’re here to help you get the most out of your UnionBillsPay experience.
Our support team is dedicated to assisting you with any questions, technical issues or transaction-related concerns.
How Can We Help You Today?
UnionBillsPay makes it easy to manage all your transactions in one place. If you ever need help, our team is available to guide you every step of the way.
Here are some of the most common areas we can assist with:
Account and Registration
- Help creating or verifying your UnionBillsPay account
- KYC verification and document submission
- Password reset or account recovery
- Updating personal details or security settings
Wallet and Transactions
- Funding or withdrawing from your UnionBillsPay wallet
- Viewing transaction history
- Understanding transaction limits and fees
- Fixing failed or pending transactions
Bill Payments and Utilities
- Airtime or data top-ups
- Paying electricity, betting, or cable TV bills
- Buying gift cards through UnionBillsPay
- Handling failed or delayed bill payments
Before You Contact Support
- For faster assistance, please have the following details ready (if applicable):
- Your registered phone number or email address
- The transaction reference or ID
- The date and time of the transaction
- A short description of the issue
This helps us verify your account and resolve your case more efficiently.
Contact UnionBillsPay Support
We provide several channels to reach our support team:
Email Support
For all account, transaction and KYC issues:
📧 help@unionbillspay.com.ng
Average response time: within 48 hours (Mon–Sat)
In-App Chat (Recommended)
You can also chat directly with our support team inside the UnionBillsPay app:
- Log in to your UnionBillsPay app
- Tap “Help” → “Chat with Support”
- Describe your issue, and a representative will assist you
Help Center (Coming Soon)
We’re building a detailed Help Center with articles and step-by-step guides to help you solve common issues instantly — from wallet funding to crypto conversions.
Stay tuned for updates on www.unionbillspay.com.ng
Security Tips
At UnionBillsPay, your security is our top priority.
Please keep these safety rules in mind:
- UnionBillsPay will never ask for your password, PIN or OTP.
- Only communicate through official channels such as
- help@unionbillspay.com.ng or the in-app chat.
- Do not share your wallet details or private keys with anyone.
- If you suspect fraud or unauthorized access, contact us immediately.
Support Hours
Day Support Hours
Monday – Friday 8:00 AM – 8:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday & Public Holidays Email support only
Registered Office
UnionBillsPay: Plot 10, Gimbiya Street, Area 11, Garki, Abuja.
Registered with the Corporate Affairs Commission (CAC), Nigeria
help@unionbillspay.com.ng
www.unionbillspay.com.ng
We’re Here for You
At UnionBillsPay, we provide seamless, secure and instant payments, whether it’s airtime or bill payments.
If you ever run into an issue, don’t worry our support team is always ready to help you resolve it quickly.